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Help Categories

Getting Started

Payments & Payouts

Orders & Deliveries

Product Listings

Refunds & Disputes

Account & Compliance

Live Chat & Ticket Submission

Live Chat (Call Center)

  • Guaranteed response time during business hours.
  • Typical response time: under 10 minutes (for quick issues).
  • Best for general questions and quick support.
  • Available Mon-Fri, 9 AM - 6 PM (WAT)

Ticket Submission

Best for complex issues like payout mismatches or dispute follow-ups.

Submit a Ticket

Response & Resolution Workflow

Stage 1

Vendor submits ticket or starts chat.

Stage 2

Support agent categorizes issue (Billing, Orders, Product, Technical).

Stage 3

Assigned to relevant team (Finance, Tech, or Vendor Relations).

Stage 4

Vendor notified via email and dashboard once resolved.

SLAs (Service Level Agreements)

  • •

    Urgent (Payout or Order Issue): 24 hours.

  • •

    Standard (Product Listing or General Inquiry): 48 hours.

  • •

    Complex (Refund Dispute): 3–5 working days.

Self-Service & Tutorials

Step-by-step articles with screenshots

Short how-to videos (e.g., "How to upload a product")

Downloadable vendor handbook (PDF)

"Most Viewed" and "Recently Added" articles listed automatically.

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